1. How long has The Cashmere Choice been in business?

We established The Cashmere Choice as a family in 2001 in the heart of London.  We are proud to have served thousands of customers with high quality cashmere and wool clothing since we started back then. We enjoy curating and designing premium pieces that will be treasured by our customers for years to come.  

2. What is your customer support and responsiveness like?

We are dedicated to providing our customers with highly responsive and top notch customer service. Serving over 1000 customers, we are proud Recipients of the 2023 Feefo Platinum Customer Service Award. 

3. Tell me more about your Price Match Guarantee

We set competitive prices for all our products. If you find a UK high street competitor offering a better price for the same item, we will match that price.

As part of our Price Promise to you, we will match prices up to 7 days after your purchase. You can find out more about our Price Promise here.

4. What is the quality of your clothing?

Our dedication to providing high-quality clothing is at the heart of everything we do. From our luxurious cashmere sweaters to stylish berets and hats, we carefully select each piece for its exceptional quality and craftsmanship. We believe that quality is key to creating clothing that not only looks beautiful but also stands the test of time. 

5. Is The Cashmere Choice a sustainable brand?

At The Cashmere Choice, we take sustainability and ethical practices seriously. We are firm supporters of sustainable fashion, and have made it our mission to offer premium quality wool clothing that is ethical, environmentally friendly and long lasting. 

We take pride in working with manufacturing partners who share our commitment to sustainable practices and are members of the Sustainable Fibre Alliance (SFA).

You can find out more about us and our commitment to sustainability here

5. What are the shipping options and delivery times?

UK Delivery & Returns

FREE UK Returns

FREE Standard UK Shipping With Royal Mail 24 (1-2 Working Days)

UK Next Day Delivery

Next Day UK delivery is £9.95 and is dispatched with Royal Mail Special Delivery.
When you order before 2pm, delivery will arrive by 1pm next working day.

Worldwide Delivery

  • We dispatch your order on the same working day as your order, or the next working day at the latest. 
  • Shipping cost will depend on what you order. Typically, customers pay between £5 to £20+. 
  • After you enter you shipping address, you will see the exact shipping cost - just before the payment page. 
  • Delivery times vary from country to country. 
  • Deliveries to Europe, USA, and Canada, typically arrive 5-10 business days. Delivery to some countries may take longer.

Courier Deliveries

Please call us on +44 (0) 20 8150 3409 or email info@cashmerechoice.com and we will arrange a courier quote for your order.

6. What is your return and exchange policy?

You may return items to us for refund or exchange within 28 days of when you receive them, provided they are unworn and undamaged.

7. Are there any special care instructions?

Yes - it's important to take special care of your cashmere and wool clothing so that you can enjoy them for many years to come. We recommend reading our comprehensive guide to washing your cashmere and check out our Cashmere Care collection here.