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Returns Policy

How long do I have to return an item I purchased on the Cashmere Choice website?

You may return items (full-price or reduced) to us for refund or exchange within 28 days of when you receive them, provided they are unworn and undamaged. 

How long do I have to return an item I purchased on the Cashmere Choice Shop?

Full-price items may be returned to the store for refund or exchange within 28 days of purchase. 

Reduced-price items may be returned to the store, for exchange only, within 28 days of purchase.

All returned items need to be unworn and undamaged.

How do you make refunds?

Refunds will be processed as quickly as possible. Sometimes you need to allow up to 15 days for a refund to be made to your credit card.

Refunds on returned items (which are not faulty) will not include the original delivery charge or the cost of returning the goods to us.

Where to send a return item:

The Cashmere Choice
104 Strand
London
WC2R 0AB
United Kingdom

How to return an item?

You can return items in person, or with the Royal Mail using either “Proof of Postage”or “Recorded Delivery”.

Your responsibilities

You are responsible for return items until we receive them. Please retain proof of postage when you post them. We are unable to accept responsibility for goods damaged in transit during their return to us.

Product Condition

Items must be returned in their original condition. Original condition means that items must be unused and unworn, with no marks, scent or damage and in a condition that it can be resold. Wherever possible, items should be returned in their original packaging with any product tags/tickets still attached.

Be careful when you try on clothing. You should not be wearing any make-up, hair product, fragrance, deodorant or other creams or substances, which may mark or damage the product.

My item has arrived faulty

We are sorry to hear your item has arrived damaged or faulty.

Please return it to us as soon you become aware of the fault.

If we accept that we sent out a faulty item to you, we would refund you in full, the amount you paid for the item, plus the delivery costs.

I received the wrong item

We are very sorry to have sent you the wrong item.

Please return it to us as soon as possible.

Once we receive the returned item we can refund you in full, the amount you paid for it, plus the delivery costs.

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